Enhancing telephone communication in the dental office

Mark E. Jensen

Research output: Contribution to journalArticle

Abstract

Answering the telephone is an important first contact with the dental office. The voice tone, inflection and other non-verbal aspects of the person answering all have a profound impact on how the caller perceives the dental office. Suggestions are presented which are designed to avoid communication problems and to project a positive professional image to a caller. Audio clips are included to demonstrate variations in telephone technique to assist the reader in the development of a telephone answering protocol that reflects a desirable image for the office staff and for the dental practice.

Original languageEnglish (US)
Pages (from-to)62-67
Number of pages6
JournalJournal of Contemporary Dental Practice
Volume1
Issue number1
StatePublished - Jan 1 1999

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Dental Offices
Telephone
Communication
Dental Staff
Surgical Instruments

All Science Journal Classification (ASJC) codes

  • Dentistry(all)

Cite this

Enhancing telephone communication in the dental office. / Jensen, Mark E.

In: Journal of Contemporary Dental Practice, Vol. 1, No. 1, 01.01.1999, p. 62-67.

Research output: Contribution to journalArticle

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