How patient experience informed the SafeMed Program

Lessons learned during a Health Care Innovation Award to improve care for super-utilizers

Jill D. Nault Connors, Bonnie L. Binkley, Joyce Graff, Satya Surbhi, James Bailey

Research output: Contribution to journalArticle

Abstract

• Program theory of change must account for the lived experiences of medically and socially complex patients in order to affect dysfunctional patterns of acute care utilization. • Mental and emotional health, access to self-management resources, and patient-provider communication are key issues of importance to super-utilizing patients. • Transformation of didactic, patient education sessions to interactive, self-management support group sessions achieved success in improving patient engagement. • Lack of collaboration and compliance-oriented healthcare culture are primary threats to successful implementation of innovative healthcare delivery programs. • Linkage and navigation roles of healthcare staff are important in improving patient access to existing community resources, but further health system investments are required to effectively integrate community-based and social services into care delivery. • Peer support interventions are underutilized but hold great promise for addressing behavioral health needs of medically and socially complex patients.

Original languageEnglish (US)
Pages (from-to)13-21
Number of pages9
JournalHealthcare
Volume7
Issue number1
DOIs
StatePublished - Mar 1 2019

Fingerprint

Delivery of Health Care
Self Care
Patient Participation
Social Welfare
Self-Help Groups
Health Resources
Patient Education
Social Work
Compliance
Primary Health Care
Mental Health
Communication
Health

All Science Journal Classification (ASJC) codes

  • Health Policy

Cite this

How patient experience informed the SafeMed Program : Lessons learned during a Health Care Innovation Award to improve care for super-utilizers. / Nault Connors, Jill D.; Binkley, Bonnie L.; Graff, Joyce; Surbhi, Satya; Bailey, James.

In: Healthcare, Vol. 7, No. 1, 01.03.2019, p. 13-21.

Research output: Contribution to journalArticle

@article{f19a86e02ea4456aa46b70503e03359c,
title = "How patient experience informed the SafeMed Program: Lessons learned during a Health Care Innovation Award to improve care for super-utilizers",
abstract = "• Program theory of change must account for the lived experiences of medically and socially complex patients in order to affect dysfunctional patterns of acute care utilization. • Mental and emotional health, access to self-management resources, and patient-provider communication are key issues of importance to super-utilizing patients. • Transformation of didactic, patient education sessions to interactive, self-management support group sessions achieved success in improving patient engagement. • Lack of collaboration and compliance-oriented healthcare culture are primary threats to successful implementation of innovative healthcare delivery programs. • Linkage and navigation roles of healthcare staff are important in improving patient access to existing community resources, but further health system investments are required to effectively integrate community-based and social services into care delivery. • Peer support interventions are underutilized but hold great promise for addressing behavioral health needs of medically and socially complex patients.",
author = "{Nault Connors}, {Jill D.} and Binkley, {Bonnie L.} and Joyce Graff and Satya Surbhi and James Bailey",
year = "2019",
month = "3",
day = "1",
doi = "10.1016/j.hjdsi.2018.02.002",
language = "English (US)",
volume = "7",
pages = "13--21",
journal = "Health Care in Canada",
issn = "0226-5788",
publisher = "Southam Business Publications",
number = "1",

}

TY - JOUR

T1 - How patient experience informed the SafeMed Program

T2 - Lessons learned during a Health Care Innovation Award to improve care for super-utilizers

AU - Nault Connors, Jill D.

AU - Binkley, Bonnie L.

AU - Graff, Joyce

AU - Surbhi, Satya

AU - Bailey, James

PY - 2019/3/1

Y1 - 2019/3/1

N2 - • Program theory of change must account for the lived experiences of medically and socially complex patients in order to affect dysfunctional patterns of acute care utilization. • Mental and emotional health, access to self-management resources, and patient-provider communication are key issues of importance to super-utilizing patients. • Transformation of didactic, patient education sessions to interactive, self-management support group sessions achieved success in improving patient engagement. • Lack of collaboration and compliance-oriented healthcare culture are primary threats to successful implementation of innovative healthcare delivery programs. • Linkage and navigation roles of healthcare staff are important in improving patient access to existing community resources, but further health system investments are required to effectively integrate community-based and social services into care delivery. • Peer support interventions are underutilized but hold great promise for addressing behavioral health needs of medically and socially complex patients.

AB - • Program theory of change must account for the lived experiences of medically and socially complex patients in order to affect dysfunctional patterns of acute care utilization. • Mental and emotional health, access to self-management resources, and patient-provider communication are key issues of importance to super-utilizing patients. • Transformation of didactic, patient education sessions to interactive, self-management support group sessions achieved success in improving patient engagement. • Lack of collaboration and compliance-oriented healthcare culture are primary threats to successful implementation of innovative healthcare delivery programs. • Linkage and navigation roles of healthcare staff are important in improving patient access to existing community resources, but further health system investments are required to effectively integrate community-based and social services into care delivery. • Peer support interventions are underutilized but hold great promise for addressing behavioral health needs of medically and socially complex patients.

UR - http://www.scopus.com/inward/record.url?scp=85042226451&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85042226451&partnerID=8YFLogxK

U2 - 10.1016/j.hjdsi.2018.02.002

DO - 10.1016/j.hjdsi.2018.02.002

M3 - Article

VL - 7

SP - 13

EP - 21

JO - Health Care in Canada

JF - Health Care in Canada

SN - 0226-5788

IS - 1

ER -