Improving patient health engagement with mobile texting

A pilot study in the head and neck postoperative setting

Alan Sosa, Nathan Heineman, Kimberly Thomas, Kai Tang, Marie Feinstein, Michelle Martin, Baran Sumer, David Schwartz

Research output: Contribution to journalArticle

6 Citations (Scopus)

Abstract

Background: Cell phone ownership is nearly universal. Messaging is one of its most widely used features. Texting-based interventions may improve patient engagement in the postoperative setting, but remain understudied. Methods: Patients were recruited before discharge from the hospital and received automated daily texts for 1 week providing information about expected recovery. Patients were encouraged to text questions to providers, which were triaged for intervention. Web-based surveys solicited patient feedback about the platform. Results: Thirty-two patients were approached, and 23 patients (72%) were enrolled in the study. All study patients texted their providers, although frequency (median, 7 texts; range, 2–44 texts) varied. Unmarried patients and those facing surgical complications used the platform more frequently. Mean patient satisfaction with the platform was high (mean, 3.8 on a 4-point Likert scale). Conclusion: Text messaging seems feasible in the acute postoperative setting and potentially improves engagement of patients with head and neck cancer. Further study is warranted to confirm scalability and impact.

Original languageEnglish (US)
Pages (from-to)988-995
Number of pages8
JournalHead and Neck
Volume39
Issue number5
DOIs
StatePublished - May 1 2017

Fingerprint

Text Messaging
Patient Participation
Neck
Head
Health
Cell Phones
Ownership
Head and Neck Neoplasms
Patient Satisfaction

All Science Journal Classification (ASJC) codes

  • Otorhinolaryngology

Cite this

Improving patient health engagement with mobile texting : A pilot study in the head and neck postoperative setting. / Sosa, Alan; Heineman, Nathan; Thomas, Kimberly; Tang, Kai; Feinstein, Marie; Martin, Michelle; Sumer, Baran; Schwartz, David.

In: Head and Neck, Vol. 39, No. 5, 01.05.2017, p. 988-995.

Research output: Contribution to journalArticle

Sosa, Alan ; Heineman, Nathan ; Thomas, Kimberly ; Tang, Kai ; Feinstein, Marie ; Martin, Michelle ; Sumer, Baran ; Schwartz, David. / Improving patient health engagement with mobile texting : A pilot study in the head and neck postoperative setting. In: Head and Neck. 2017 ; Vol. 39, No. 5. pp. 988-995.
@article{9de801076d3d440d8ad85060368cc0a8,
title = "Improving patient health engagement with mobile texting: A pilot study in the head and neck postoperative setting",
abstract = "Background: Cell phone ownership is nearly universal. Messaging is one of its most widely used features. Texting-based interventions may improve patient engagement in the postoperative setting, but remain understudied. Methods: Patients were recruited before discharge from the hospital and received automated daily texts for 1 week providing information about expected recovery. Patients were encouraged to text questions to providers, which were triaged for intervention. Web-based surveys solicited patient feedback about the platform. Results: Thirty-two patients were approached, and 23 patients (72{\%}) were enrolled in the study. All study patients texted their providers, although frequency (median, 7 texts; range, 2–44 texts) varied. Unmarried patients and those facing surgical complications used the platform more frequently. Mean patient satisfaction with the platform was high (mean, 3.8 on a 4-point Likert scale). Conclusion: Text messaging seems feasible in the acute postoperative setting and potentially improves engagement of patients with head and neck cancer. Further study is warranted to confirm scalability and impact.",
author = "Alan Sosa and Nathan Heineman and Kimberly Thomas and Kai Tang and Marie Feinstein and Michelle Martin and Baran Sumer and David Schwartz",
year = "2017",
month = "5",
day = "1",
doi = "10.1002/hed.24718",
language = "English (US)",
volume = "39",
pages = "988--995",
journal = "Head and Neck",
issn = "1043-3074",
publisher = "John Wiley and Sons Inc.",
number = "5",

}

TY - JOUR

T1 - Improving patient health engagement with mobile texting

T2 - A pilot study in the head and neck postoperative setting

AU - Sosa, Alan

AU - Heineman, Nathan

AU - Thomas, Kimberly

AU - Tang, Kai

AU - Feinstein, Marie

AU - Martin, Michelle

AU - Sumer, Baran

AU - Schwartz, David

PY - 2017/5/1

Y1 - 2017/5/1

N2 - Background: Cell phone ownership is nearly universal. Messaging is one of its most widely used features. Texting-based interventions may improve patient engagement in the postoperative setting, but remain understudied. Methods: Patients were recruited before discharge from the hospital and received automated daily texts for 1 week providing information about expected recovery. Patients were encouraged to text questions to providers, which were triaged for intervention. Web-based surveys solicited patient feedback about the platform. Results: Thirty-two patients were approached, and 23 patients (72%) were enrolled in the study. All study patients texted their providers, although frequency (median, 7 texts; range, 2–44 texts) varied. Unmarried patients and those facing surgical complications used the platform more frequently. Mean patient satisfaction with the platform was high (mean, 3.8 on a 4-point Likert scale). Conclusion: Text messaging seems feasible in the acute postoperative setting and potentially improves engagement of patients with head and neck cancer. Further study is warranted to confirm scalability and impact.

AB - Background: Cell phone ownership is nearly universal. Messaging is one of its most widely used features. Texting-based interventions may improve patient engagement in the postoperative setting, but remain understudied. Methods: Patients were recruited before discharge from the hospital and received automated daily texts for 1 week providing information about expected recovery. Patients were encouraged to text questions to providers, which were triaged for intervention. Web-based surveys solicited patient feedback about the platform. Results: Thirty-two patients were approached, and 23 patients (72%) were enrolled in the study. All study patients texted their providers, although frequency (median, 7 texts; range, 2–44 texts) varied. Unmarried patients and those facing surgical complications used the platform more frequently. Mean patient satisfaction with the platform was high (mean, 3.8 on a 4-point Likert scale). Conclusion: Text messaging seems feasible in the acute postoperative setting and potentially improves engagement of patients with head and neck cancer. Further study is warranted to confirm scalability and impact.

UR - http://www.scopus.com/inward/record.url?scp=85014555634&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85014555634&partnerID=8YFLogxK

U2 - 10.1002/hed.24718

DO - 10.1002/hed.24718

M3 - Article

VL - 39

SP - 988

EP - 995

JO - Head and Neck

JF - Head and Neck

SN - 1043-3074

IS - 5

ER -