Librarians Promoting Changes in the Health Care Delivery System through Systematic Assessment

Sandra Oelschlegel, Kelsey Grabeel, Emily Tester, Robert Heidel, Jennifer Russomanno

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Patient engagement in health care decisions largely depends on a patient’s health literacy and the health literacy attributes of the health care organization. Librarians have an established role in connecting patients with health information in the context of their care. However, librarians can play a larger role in helping to make changes in their organization’s health literacy attributes. This article discusses one medical library’s process of leading systematic assessment of their organization’s health literacy attributes. Included in this discussion is the institutional support, timeline, assessment tool, the results for five areas of health literacy, marketing and the event-planning process to disseminate results. The systematic assessment process described employs the Health Literacy Environment of Hospitals and Health Centers document, which provides assessment tools for Print Communication, Oral Communication, Navigation, Technology, and Policies and Protocols.

Original languageEnglish (US)
Pages (from-to)142-152
Number of pages11
JournalMedical Reference Services Quarterly
Volume37
Issue number2
DOIs
StatePublished - Apr 3 2018

Fingerprint

Librarians
Health Literacy
health care delivery system
librarian
Delivery of Health Care
literacy
health
Organizations
Communication
Patient Participation
Process Assessment (Health Care)
health care
communication policy
Health
Marketing
health information
planning process
communication technology
marketing
Technology

All Science Journal Classification (ASJC) codes

  • Health Informatics
  • Library and Information Sciences

Cite this

Librarians Promoting Changes in the Health Care Delivery System through Systematic Assessment. / Oelschlegel, Sandra; Grabeel, Kelsey; Tester, Emily; Heidel, Robert; Russomanno, Jennifer.

In: Medical Reference Services Quarterly, Vol. 37, No. 2, 03.04.2018, p. 142-152.

Research output: Contribution to journalArticle

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