The effects of patient management training on the interpersonal communication and clinical skills of third-year dental students

Timothy L. Hottel, Christine L. Hiler

Research output: Contribution to journalArticle

Abstract

This study investigated the interpersonal skills of dental students when interacting with their patients. It also determined how the students' interpersonal skills related to their clinical skills and productivity. They attended a course that addressed history taking, interviewing techniques, behavior management, recognition and reduction of anxiety, and patient relations. Using a behavioral observation form, they were evaluated on their interviewing skills before and after attending the course. Two group leaders evaluated students' clinical skills, and their clinical productivity was calculated from computerized records. Statistical computation results showed that after receiving the course, all of the interpersonal skills assessed improved significantly. Correlations between clinical skills and clinical productivity were significant at the p < .05 (r = 0.434) and correlations between interviewing skills and clinical skills were significant at the p < .06 level (r = 0.464). This study showed that effective communication between dental students and their patients may be acquired and refined through a course that addresses basic interviewing skills. This study also showed that the students with the most improved interviewing skills tended to be more productive and have better clinical skills.

Original languageEnglish (US)
Pages (from-to)73-79
Number of pages7
JournalJournal of Psychotherapy in Independent Practice
Volume2
Issue number4
DOIs
StatePublished - Dec 1 2001

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Dental Students
Clinical Competence
Communication
Students
Anxiety
Social Skills

All Science Journal Classification (ASJC) codes

  • Psychiatry and Mental health

Cite this

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