The patient care connect program

Transforming health care through lay navigation

Gabrielle B. Rocque, Edward E. Partridge, Maria Pisu, Michelle Martin, Wendy Demark-Wahnefried, Aras Acemgil, Kelly Kenzik, Elizabeth A. Kvale, Karen Meneses, Xuelin Li, Yufeng Li, Karina I. Halilova, Bradford E. Jackson, Carol Chambless, Nedra Lisovicz, Mona Fouad, Richard A. Taylor

Research output: Contribution to journalArticle

29 Citations (Scopus)

Abstract

The Patient Care Connect Program (PCCP) is a lay patient navigation program, implemented by the University of Alabama at Birmingham Health System Cancer CommunityNetwork.ThePCCP's goal is to provide better healthandhealth care, as well as to lower overall expenditures. The program focuses on enhancing the health of patients, with emphasis on patient empowerment and promoting proactive participation in health care. Navigator training emphasizes palliative care principles and includes development of skills to facilitate advance care planning conversations. Lay navigators are integrated into the health care team, with the support of a nurse supervisor, physician medical director, and administrative champion. The intervention focuses on patients with high needs to reach those with the greatest potential for benefit from supportive services. Navigator activities are guided by frequent distress assessments, which help to identify patient concerns across multiple domains, triage patients to appropriate resources, and ultimately overcome barriers to health care. In this article, we describe the PCCP's development, infrastructure, selection and training of lay navigators, and program operations.

Original languageEnglish (US)
Pages (from-to)e633-e640
JournalJournal of Oncology Practice
Volume12
Issue number6
DOIs
StatePublished - Jun 1 2016

Fingerprint

Patient Care
Delivery of Health Care
Patient Navigation
Advance Care Planning
Physician Executives
Patient Participation
Patient Care Team
Triage
Health
Health Expenditures
Palliative Care
Nurses
Physicians
Neoplasms

All Science Journal Classification (ASJC) codes

  • Oncology
  • Oncology(nursing)
  • Health Policy

Cite this

Rocque, G. B., Partridge, E. E., Pisu, M., Martin, M., Demark-Wahnefried, W., Acemgil, A., ... Taylor, R. A. (2016). The patient care connect program: Transforming health care through lay navigation. Journal of Oncology Practice, 12(6), e633-e640. https://doi.org/10.1200/JOP.2015.008896

The patient care connect program : Transforming health care through lay navigation. / Rocque, Gabrielle B.; Partridge, Edward E.; Pisu, Maria; Martin, Michelle; Demark-Wahnefried, Wendy; Acemgil, Aras; Kenzik, Kelly; Kvale, Elizabeth A.; Meneses, Karen; Li, Xuelin; Li, Yufeng; Halilova, Karina I.; Jackson, Bradford E.; Chambless, Carol; Lisovicz, Nedra; Fouad, Mona; Taylor, Richard A.

In: Journal of Oncology Practice, Vol. 12, No. 6, 01.06.2016, p. e633-e640.

Research output: Contribution to journalArticle

Rocque, GB, Partridge, EE, Pisu, M, Martin, M, Demark-Wahnefried, W, Acemgil, A, Kenzik, K, Kvale, EA, Meneses, K, Li, X, Li, Y, Halilova, KI, Jackson, BE, Chambless, C, Lisovicz, N, Fouad, M & Taylor, RA 2016, 'The patient care connect program: Transforming health care through lay navigation', Journal of Oncology Practice, vol. 12, no. 6, pp. e633-e640. https://doi.org/10.1200/JOP.2015.008896
Rocque, Gabrielle B. ; Partridge, Edward E. ; Pisu, Maria ; Martin, Michelle ; Demark-Wahnefried, Wendy ; Acemgil, Aras ; Kenzik, Kelly ; Kvale, Elizabeth A. ; Meneses, Karen ; Li, Xuelin ; Li, Yufeng ; Halilova, Karina I. ; Jackson, Bradford E. ; Chambless, Carol ; Lisovicz, Nedra ; Fouad, Mona ; Taylor, Richard A. / The patient care connect program : Transforming health care through lay navigation. In: Journal of Oncology Practice. 2016 ; Vol. 12, No. 6. pp. e633-e640.
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