Why Do Patients Keep Coming Back? Results of a Readmitted Patient Survey

Holly C. Felix, Beverly Seaberg, Zoran Bursac, Jeff Thostenson, M. Kathryn Stewart

Research output: Contribution to journalArticle

5 Citations (Scopus)

Abstract

Hospital readmissions can negatively impact cost and patient outcomes. Predictors of 30-day readmissions have been primarily identified using medical claims data. Reported here are results of a patient survey developed as part of regular hospital quality assurance activities. Two-thirds of patients reported good discharge experiences but were still readmitted. One-third of patients discharged had a post-discharge doctor appointment scheduled; half were readmitted before that scheduled appointment. Results suggest post-discharge experiences could be improved, especially the timing of follow up doctor appointments. Identified weaknesses in the survey process highlight need for engagement of survey methodologists in efforts to understand patient experiences.

Original languageEnglish (US)
Pages (from-to)1-15
Number of pages15
JournalSocial Work in Health Care
Volume54
Issue number1
DOIs
StatePublished - Jan 2 2015
Externally publishedYes

Fingerprint

Appointments and Schedules
Patient Readmission
Surveys and Questionnaires
Costs and Cost Analysis

All Science Journal Classification (ASJC) codes

  • Community and Home Care
  • Psychiatry and Mental health

Cite this

Why Do Patients Keep Coming Back? Results of a Readmitted Patient Survey. / Felix, Holly C.; Seaberg, Beverly; Bursac, Zoran; Thostenson, Jeff; Stewart, M. Kathryn.

In: Social Work in Health Care, Vol. 54, No. 1, 02.01.2015, p. 1-15.

Research output: Contribution to journalArticle

Felix, Holly C. ; Seaberg, Beverly ; Bursac, Zoran ; Thostenson, Jeff ; Stewart, M. Kathryn. / Why Do Patients Keep Coming Back? Results of a Readmitted Patient Survey. In: Social Work in Health Care. 2015 ; Vol. 54, No. 1. pp. 1-15.
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